Application Support Manager

About Us :

Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country.

Recognized as :

• Great Place to Work – 2024 and 2025 - This achievement reflects our unwavering commitment to a workplace where innovation, collaboration, and success go hand in hand; thanks to each Prudent family member for being the driving force behind our success.
• One of 𝗜𝗻𝗱𝗶𝗮’𝘀 𝗧𝗼𝗽 𝟭𝟬𝟬 𝗕𝗲𝘀𝘁 𝗪𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲𝘀 𝗳𝗼𝗿 𝗪𝗼𝗺𝗲𝗻 𝟮𝟬𝟮𝟱! This honour reflects our unwavering commitment to fostering a culture where every woman can thrive and shine, and every voice is heard. Together, we’re building a future of 𝗴𝗿𝗼𝘄𝘁𝗵, 𝗲𝗾𝘂𝗮𝗹𝗶𝘁𝘆, and 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 for all team members!!

Job Summary / About the Role

The Application Support Manager will lead a team responsible for providing first-level support for business-critical applications used in insurance broking operations. This role ensures timely resolution of incidents, adherence to SLAs, and continuous improvement of support processes to deliver exceptional service to internal stakeholders.

Required Qualifications

Required Experience and skills

Key Responsibilities

Team Management :

Incident & Request Handling :

Process & Compliance :

Monitoring & Reporting :

Continuous Improvement :