Senior Operations Manager (U.S. Ocean & Air), Night Shift (India)

This is an amazing opportunity to help scale our US Business as well as drive Beeontrade’s growth globally. You will be joining a team of like-minded, entrepreneurial Account Executives that make up Beeontrade’s growth engine. In this role you will be empowered to make decisions and grow your career.

As an

Air & Ocean Export Manager (Night Shift, India)

your goal is to

stabilize export operations while driving new revenue

—owning full-cycle files on

CargoWise One

and building a diversified portfolio of clients. You’ll have the freedom, responsibility, and coaching to achieve that goal. A typical day might include running a discovery call, tightening a handoff checklist, clearing a milestone exception in CargoWise, or sharing best practices in a peer learning session. If you enjoy variety and ownership, this role is for you—no two days are the same.

Schedule :

Mon–Fri, ~ 7 : 00pm–4 : 00am IST

(covers US time)

Location : Chennai India

You Will

Operations (70%)

Take

full ownership of export files (Air & Ocean)

from booking to delivery in

CargoWise One

: bookings, SLI / EEI /

AES

, HBL / MBL & HAWB / MAWB, VGM / SI, terminal / CFS coordination, drayage / IPI as needed, POD / FIT,

close-out & invoicing within 24 hours

where applicable.

Manage and mentor a two-person night-shift team

; allocate work, QC documentation, ensure on-time milestones, and maintain proactive client updates.

Coordinate closely with

carriers, airlines, warehouses, customs brokers, and truckers

to keep cargo moving efficiently and compliantly (export regs, AES / ACE; TSA / known shipper basics).

Act as the

escalation point

for customer / shipment issues, driving fast, transparent resolutions.

Implement and improve SOPs & checklists

; publish a clean

night ↔ day handoff

(open items, cutoffs, customs status, LFD / D&D risks, billing status).

Build / optimize

CargoWise workflows, milestones, templates, task queues, and auto-alerts

; maintain data quality, accurate costing, accruals, and invoice precision.

Control D&D / storage risk

with early-warning triggers and last-free-day tracking; drive measurable reduction.

Lead weekly

KPI huddles

; run root-cause analysis and corrective actions to eliminate firefighting.

Support

rate procurement & pricing

with the commercial team; produce structured quotes and bids.

Help onboard new ops staff by

documenting procedures

and delivering training.

Growth (30%)

Proactively consult

with prospects / clients to understand supply-chain needs and pains; craft value-add solutions and onboarding plans.

Generate pipeline

• (self-sourced + SDR-generated) through calls, networking, and creative outreach;

run discovery, present, and close

Retain and expand

revenue within your book; identify upsell / cross-sell lanes and modes.

Partner with

Global Operations & Client Success

to drive outcomes, and help build a

repeatable sales & operations playbook

for expansion.

Maintain a

structured approach to pricing and bid delivery

in a competitive, continuous-service environment.

What Great Looks Like (first 90 days)

95%+ on-time milestones

in CargoWise for your book

(AES / AMS / ISF where applicable)

D&D / storage overruns ↓ ≥30%

via proactive controls

24-hour billing

after POD / FIT for eligible files

Live night↔day

handoff

with published SOPs / checklists for top customers

Qualified pipeline

≥2 new lanes closed

You Should Have

4+ years

hands-on

ocean & air export

operations on US trade lanes, independently managing full-cycle files.

Previous

leadership / mentorship

experience (shift / pod lead or supervisor).

Strong knowledge of

export regulations, documentation, Incoterms, AES / ACE

(ISF / AMS familiarity a plus).

CargoWise One proficiency

(beyond data entry) : workflows / milestones, eDocs & templates, task queues, costing / invoicing, dashboards.

Excellent time management, multitasking, problem-solving, and

ownership mindset

Experience with both

SME and enterprise

customers, delivering to SLAs across time zones.

Nice to Have :

import exposure (ISF / AMS), temperature-control / perishables familiarity (NJ warehouse), HubSpot / CRM, RingCentral / VoIP, and basic BI / Excel reporting.

About Beeontrade

The way we’re doing business isn’t working.

It’s time for that to change. At Beeontrade, we’re building an

Operating System for Global Commerce

Everything—from immediate customer expectations to end-to-end operations—lives in

single-view dashboards

with real-time control and visibility. People love what they do and feel appreciated for what they do best. With an industry-veteran team behind you, businesses operate better, smarter, and faster.

By empowering entrepreneurs and businesses worldwide to achieve their most ambitious goals,

we help you do what you can’t

Worried about not having forwarding / warehousing / e-commerce exposure?

We invest in education from day one with

Beeontrade Admission

, a one-week intensive onboarding program.

We’re committed to a

diverse, inclusive

environment where everyone can be their authentic self. All qualified applicants receive equal consideration regardless of background or identity.

Job description

Tools :

CargoWise One, Google Workspace / MS Office, RingCentral / VoIP, Slack, HubSpot (CRM).

Apply with : CV + examples of

CargoWise workflows / milestones

you’ve built, one

D&D reduction or milestone improvement

you led (with numbers), and team / file volumes handled.