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Customer Relations Executive

HRankerDelhi, India, India

2 days ago

Job description

Job Title : Customer Relations Specialist (B2B)

Location : Gurugram (Work from Office)

Working Days : Monday to Friday

Experience Required : 1–3 years (Must have B2B Sales / Client Management experience)

Industry : EdTech / SaaS

Qualification : B.Tech + MBA

About the Role :

We are looking for a proactive and customer-focused Customer Relations Executive who has hands-on experience in handling B2B clients. You will be responsible for nurturing existing client relationships, resolving issues promptly, and ensuring a seamless experience for our partners.

Key Responsibilities :

Serve as the main point of contact for B2B clients.
Manage post-sales communication and ensure client satisfaction.
Address and resolve customer queries in a timely and professional manner.
Maintain and track client interactions and feedback for service improvement.
Collaborate with internal teams to deliver customized solutions for clients.
Build strong relationships to retain clients and increase renewal / conversion rates.

Requirements :

1–3 years of proven experience in Customer Service / Client Relations in B2B segment.

Strong communication and interpersonal skills.

Ability to manage multiple clients and resolve issues with a customer-first approach.

Prior experience in the EdTech or SaaS domain will be preferred.

Proficient in using CRM tools and Microsoft Office Suite.

Note - Interview will be in-person only.

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