Customer service support specialist

About the company :

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.

We build smart baby products.

Our first product is a smart crib for babies from 0 to 24 months of age.

Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!

We are all about sensing, learning and impacting the outcome for the baby and parents.

See how it works.

We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our culture!

We are looking for CX Support for Night Shifts all through for attending the US Customers.

Position Summary :

Building & strengthening customer relationships

Listen, empathize and help customers achieve their goals

Manage incoming chats and emails and handle appropriate follow-up chats and emails

Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general