About the Role :
We are seeking an experienced JIRA Consultant with deep expertise in Atlassian tools administration, customization, integration, and optimization.
The ideal candidate will play a pivotal role in designing, implementing, and maintaining scalable JIRA environments to support Agile, DevOps, and enterprise-level project management frameworks.
This position requires not only hands-on technical skills but also the ability to collaborate with stakeholders, streamline workflows, and ensure system efficiency across large-scale implementations.
Key Responsibilities :
JIRA Administration & Customization :
- Configure, administer, and optimize JIRA Software, JIRA Service Management, and Confluence to align with organizational needs.
- Design, implement, and maintain custom workflows, fields, screens, permissions, and notification schemes.
- Develop automation rules, scripts, and triggers to streamline operations.
Advanced Configuration & Scripting :
Create and optimize complex JQL queries for reporting and dashboards.Utilize ScriptRunner, JMWE, or equivalent plugins for advanced automation and customization.Develop solutions using REST APIs, Groovy scripts, and JSON for integrations and automation.Integration & DevOps Alignment :
Integrate JIRA with tools like Bitbucket, Git, Jenkins, ServiceNow, Bamboo, and CI / CD pipelines.Collaborate with development and operations teams to align JIRA usage with Agile and DevOps best practices.Ensure smooth interoperability of Atlassian suite with third-party enterprise applications.System Migration, Upgrade, and Consolidation :
Lead migration projects from JIRA Server / Data Center to Cloud or across environments.Perform version upgrades, capacity planning, and performance tuning.Execute consolidation of multiple JIRA instances ensuring minimal downtime and data integrity.Governance, Security & Best Practices :
Define and enforce governance policies for JIRA usage, user management, and permission structures.Establish role-based access controls and audit processes to maintain compliance.Provide recommendations on best practices for scaling JIRA environments.Stakeholder Engagement & Support :
Collaborate with business analysts, product owners, and development teams to translate requirements into JIRA configurations.Provide end-user training, documentation, and support for JIRA and Confluence usage.Troubleshoot, resolve, and escalate system issues as needed.Mandatory Skills & Experience :
10+ years of experience in JIRA administration and Atlassian ecosystem management.Strong expertise in JQL, workflows, automation rules, schemes, and custom configurations.Hands-on experience with Confluence, Bitbucket, and related Atlassian tools.Expertise in ScriptRunner, JMWE, and other advanced JIRA plugins.Proven knowledge of Agile methodologies (Scrum, Kanban) and working in DevOps environments.Strong integration experience with Git, Jenkins, ServiceNow, and CI / CD pipelines.Experience in migrations, version upgrades, and large-scale instance consolidation (Cloud, Data Center, Server).Proficiency in REST APIs, Groovy scripting, and JSON.Excellent problem-solving, analytical, and communication skills.Preferred Qualifications :
Atlassian Certifications such as ACP-620 (Managing Jira Cloud Projects), ACP-120 (Jira Administration for Cloud), or ACP-100 (Jira Administration for Data Center and Server).Experience with enterprise Agile tools such as Portfolio for Jira / Advanced Roadmaps.Knowledge of ITIL processes and JIRA Service Management best practices.Familiarity with cloud migration strategies and performance optimization(ref : hirist.tech)