Business Analyst - Finacle Platform

We are seeking a motivated and detail-oriented Business Analyst (BA) with hands-on exposure to the Finacle Core Banking platform and a solid understanding of retail banking processes . The ideal candidate will support business requirement gathering, documentation, functional analysis, UAT coordination, and day-to-day collaboration with cross-functional teams. This role is ideal for someone who is looking to grow within the banking domain and strengthen their functional expertise in Finacle.

Key Responsibilities 2. Documentation & Deliverables 3. Functional Support for Finacle 4. UAT Planning, Execution & Coordination 5. Stakeholder Management 6. Process Improvement & Compliance

• Requirement Gathering & Analysis
• Engage with business stakeholders to understand functional needs, pain points, and enhancement requests.
• Facilitate requirement workshops, discussions, and walkthroughs with business users and operations teams.
• Translate business needs into clear and structured requirements, ensuring alignment with project objectives.
• Perform feasibility checks and document system impacts for Finacle-related changes.
• Prepare detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process flow diagrams.
• Develop end-to-end process maps, impact assessments, and gap analyses.
• Create and maintain requirement traceability matrices, ensuring alignment between requirements and delivery.
• Maintain version control and proper documentation for all changes and enhancements.
• Support Finacle parameterisation, product configuration, and functional validation for relevant modules.
• Work with Finacle SMEs and technology teams on clarifications, change impacts, and dependency mapping.
• Assist in functional testing and validation of Finacle enhancements, patches, and new releases.
• Analyse Finacle logs, error messages, and system behaviours to support troubleshooting with technology teams.
• Prepare UAT test scenarios, test scripts, and acceptance criteria.
• Coordinate UAT cycles with business users, ensuring timely execution and proper defect logging.
• Validate test results, track defects, and ensure closure with the development and QA teams.
• Provide functional support during production deployment activities.
• Act as a bridge between business users, technology teams, external vendors, and Finacle support teams.
• Communicate requirement clarifications, progress updates, and issue escalations effectively.
• Ensure expectations are set accurately and delivery timelines are adhered to.
• Support cross-functional collaboration across Operations, Compliance, Finance, and Channels teams.
• Identify opportunities to streamline or optimise business processes within retail banking and Finacle workflows.
• Ensure solutions comply with bank policies, audit guidelines, regulatory requirements, and operational controls.
• Perform root-cause analysis for recurring issues and propose long-term solutions.

Required Skills & Experience

Technical & Functional Skills

Documentation & Analytical Skills

Soft Skills

Nice to Have

Why Join Us

Skills Required

API integrations, Finacle Core Banking, Retail banking products