This job offer is not available in your country.

▷ (Immediate Start) Senior Support Engineer

HCLSoftwareIndia

22 days ago

Job description

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description

Responsibilities :

Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.
Diagnose and resolve incidents related to IBM Workload Automation environments.
Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes.
Develop and maintain documentation for troubleshooting and support procedures.
Participate in on-call rotation for after-hours support.
Escalate unresolved issues to L3 support or development teams as necessary.
Monitor system performance and proactively identify potential issues.
Provide training and knowledge transfer to L1 support and other team members.
Implement fixes and workarounds for known issues.
Contribute to root cause analysis and preventative measures.

Qualifications :

Master’s / Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

5+ years of experience in technical support, with a focus on enterprise-level applications.

3+ years of experience supporting IBM Z Workload Automation

Strong knowledge of IBM Z Workload Automation architecture, components, and configurations.

Administration / scheduling experience of batch across multiple platforms

Excellent troubleshooting and problem-solving skills. Troubleshoot Issues on Job failures.

SME level skills on IWS / TWS - Admin, Configuration, Installation, Troubleshooting.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team in a fast-paced environment.

Customer-focused with a strong commitment to delivering high-quality support.

Ability to manage multiple priorities and projects simultaneously.

Ability to work independently and as part of a team.

Ability to collaborate with geographically distributed cross-functional teams

Good experience in managing client escalations

Ability to present at conferences / engaging face-to-face with customers

Experience of working with customers and supporting internal or external clients spread across multiple geographies.

Technical Skills :

IBM Workload Automation (TWS, IWS, Dynamic Workload Console)

Proven experience with IBM Z Workload Automation (formerly Tivoli Workload Scheduler for z / OS) is mandatory.

Extensive experience with IBM z / OS operating system, JCL, TSO / ISPF, SDSF, SMPE, FTP and other mainframe utilities.

Strong understanding of mainframe networking protocols (TCP / IP, SNA).

Familiarity with DB2, VSAM, and other data access methods on z / OS.

Experience with scripting languages (REXX, CLIST) is a plus.

Networking Protocols : TCP / IP, HTTP, SSL

Systems programming(z / OS) knowledge / experience

Background in programming is a plus

Create a job alert for this search

Immediate Engineer • India

Related jobs

Promoted

Senior Application Support Engineer

ZellerIndia, India

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago

Promoted

Senior DevOps Engineer

ElestioNagpur, IN

Elestio is growing, and we’re looking for a DevOps Expert to join our team!.To support our fast growth, we’re looking for someone passionate about DevOps, open-source technologies, and customer suc...Show moreLast updated: 18 days ago

Promoted

Software Engineer 4+ | Remote Opportunities | Immediate Joiner

Kiara Tech SolutionsNagpur, IN

Remote

We're Hiring : Senior Backend Engineer (C#,.Remote | 🌍 UK Client | 💼 4+ Years Experience.We’re looking for a strong Backend Engineer to join our team at Kiara Tech Solutions.If you're passionate a...Show moreLast updated: 4 days ago

Promoted

Senior Technical Support Engineer - Firewall

Palo Alto Networksnagpur, maharashtra, in

At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is saf...Show moreLast updated: 30+ days ago

Promoted

L1 Support Engineer

SaasAntnagpur, maharashtra, in

The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 4 days ago

Promoted

Senior Backend Engineer (Conversational AI)

Yuna.ioNagpur, IN

Yuna's mission is to radically transform the way mental health support is accessed and delivered.By providing 24 / 7 instant and private support at the push of a button, we aim to address the signifi...Show moreLast updated: 14 days ago

Promoted

Senior Software Engineer

ArrowNagpur, IN

Arrow is focused on revolutionizing healthcare payments by bringing speed, accuracy, and transparency to the process.Our mission is to simplify healthcare payments for patients, providers, and heal...Show moreLast updated: 18 days ago

Promoted

Tier 1 Technical Support Engineer

Trantornagpur, maharashtra, in

Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 3 days ago

Promoted

Senior Engineer - Protocols

RecroNagpur, IN

As a Software Engineer, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : . Collaborating on requirements analysis, design reviews to evolve Nasun...Show moreLast updated: 3 days ago

Promoted

Senior Firmware Engineer

Vista Applied Solutions Group Incnagpur, maharashtra, in

Client is looking for Firmware Engineer and this is hybrid position from Banglore.Participate as a member of the NAND characterization team to architect, prototype and implement firmware for FlashT...Show moreLast updated: 4 days ago

Promoted

Senior Software Engineer

OmniDimensionNagpur, IN

OmniDimension is on an exhilarating journey.We're building an AI-powered platform empowering developers and enterprises across 50+ countries to effortlessly create and deploy reliable Voice AI agen...Show moreLast updated: 4 days ago

Promoted

Senior Software Engineer

SS Consulting Kochinagpur, maharashtra, in

We’re hiring : Senior Software Engineer – Backend Development.Are you passionate about building.Do you thrive in solving complex system-level problems and shaping clean, efficient architectures?.Bui...Show moreLast updated: 4 days ago

Promoted

Desktop Engineer

NAZZTECNagpur, IN

IT Support / Desktop & End-User Support Engineer.Kamba (near Kalyan), Mumbai, Maharashtra.We are seeking a motivated and detail-oriented. IT Support / Desktop & End-User Support Engineer.The ideal c...Show moreLast updated: 4 days ago

Promoted

Desktop Support Engineer

HCLTechnagpur, maharashtra, in

Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing / de-installing.Provide answers ...Show moreLast updated: 30+ days ago

Promoted

Solutions Engineer – Onboarding & Implementation

OnArrivalnagpur, maharashtra, in

OnArrival is the AWS of travel—powering flights, hotels, insurance, and more via modular APIs and SDKs.We enable fintechs, banks, and large ecosystems to launch embedded travel experiences in under...Show moreLast updated: 12 days ago

Promoted

Senior Software Engineer (Founding Engineer)

SpatialChatnagpur, maharashtra, in

SpatialChat is redefining how people meet, teach, and work online — from world-class virtual events and hybrid classrooms to immersive offices and thriving communities. M+ users across 200+ countrie...Show moreLast updated: 12 days ago

Promoted

Senior Backend Engineer

Riva MoneyNagpur, IN

We are building the infrastructure from scratch, and we are looking for a.As a Senior Backend Engineer, you will be responsible for building the backbone of Riva’s infrastructure—designing.Contribu...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer

Alvaria CXNagpur, IN

From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge. We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 14 days ago

Promoted

Senior Solutions Engineer

Vertus Enterprises Inc. dba CMIT Solutions, JCMCHNagpur, IN

Vertus Enterprises dba CMIT Solutions NYNJ offers proactive and dependable technology and data solutions to businesses with 24 / 7 mission critical operations. Its comprehensive technology and securit...Show moreLast updated: 18 days ago

Promoted

Senior Software Engineer (Founding Team)

SpatialChatnagpur, maharashtra, in

SpatialChat is redefining how people meet, teach, and work online — from world-class virtual events and hybrid classrooms to immersive offices and thriving communities. With 6M+ users across 200+ co...Show moreLast updated: 12 days ago