Team Lead: HR Operation: Bangalore and Mumbai: Apply Now

1. Benefits & Payroll Operations:

• Manage incidents and JIRA tickets related to benefits data issues and track them to
• closure.
• Monitor integration failures and coordinate with vendors for resolution.
• Support and own the Process Manager in Darwin box to mark payroll completion.
• Review pre- and post-payroll close queries for discrepancies before data flows to the
• payroll team.

2. Annual & Ad hoc Benefits Management:

• Manage annual benefits enrollment windows and approve exceptions for qualified life
• events (e.g., marriage, childbirth).
• Maintain and update site content on the benefits portal in case of vendor changes,
• additions, or contact details updates.

3. Reporting & Analysis:

• Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
• Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:

• Darwin box Expertise: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Mandatory
• Project Management: Ability to drive defect resolutions, vendor coordination, and process
• improvements. Preferred
• JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
• Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables,
• Data Analysis), and MS Office Suite. Mandatory
• Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related
• issues. Mandatory
• Stakeholder Communication: Strong English communication skills for engaging with
• international clients, payroll teams, and vendors. Mandatory

Preferred Qualifications:

• Experience working on pilot processes and creating process documentation.

• Prior experience in international (non-US) benefits administration.

• 1-5 years of experience in international benefits and Darwin box

Work Requirements:

• 100% Work from Office, No remote option.

• Flexible with Rotational Shifts 24x7 delivery model

Key Skills:

a) Any Graduate

b) Minimum 3 years of experience in international benefits and Darwin box

c) Prior experience in international (non-US) benefits administration

d) Darwin box Expertise

Skills Required
Hr, Leadership, Team Handling, Benefits Administration, Wipro, Amazon