Network & Security L3 - CCIE, CCNP, Fortigate, SDWAN

About Black Box :

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others.

Position : Network & Security Lead L3+

Location : Manyata Tech Park, Bengaluru, KA

Job description : About the Role :

We seek a seasoned Team Lead Support Engineer with deep expertise in Cisco’s enterprise network technologies and Fortinet’s FortiGate firewalls. The ideal candidate will have a strong network security and infrastructure background and hands-on experience troubleshooting and deploying complex network environments. You will join our dynamic IT services team, which provides high-level technical support for customers in the US and Europe and drives improvements across our managed service centers.

Key Responsibilities :

• Troubleshoot and Resolve Complex Issues : Provide L2 / L3 support for Cisco switches and FortiGate firewall incidents. Diagnose and resolve complex network and security issues affecting client operations.
• Deployment and Configuration : Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks.
• Performance Optimization : Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security.
• Incident Management : Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions.
• Client Interaction : Work directly with clients to understand their technical issues, provide regular updates, and ensure their practical solutions meet their needs.
• Technical Leadership : Mentor junior engineers, lead training sessions, and create knowledge articles on network management and security best practices.
• Continuous Improvement : Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.

Qualifications :

Skills :

Additional Requirements :

What We Offer :

"Black Box” is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.