Senior Contact Center Solutions Developer

About the Role

As a seasoned contact center developer, you will play a pivotal role in designing and implementing cutting-edge solutions that drive business success.

Key Responsibilities

• Gather requirements and design comprehensive contact center solutions for various Cisco products.
• Collaborate with cross-functional teams to discuss, design, and develop complex self-service IVR applications.
• Develop expertise in preferred applications, including Webex Contact Center, Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Express (UCCX).
• Design Voice User Interface (VUI) logic for ASR applications.
• Provide technical direction to ensure consistency and interoperability between solution components.
• Conduct reporting assessments and mentoring sessions.
• Enhance internal documentation templates.
• Lead project meetings and discovery sessions with contact center managers and supervisors.
• Explore new features and stay up-to-date with the latest versions of Cisco applications.

Clients are located worldwide, and projects are worked during customer's local business hours.