Outbound Sales Specialist

Confidential Luxury clientKanpur, IN

11 hours ago

Job description

Industry : Internet / Ecommerce

Designation : Outbound Sales Quality Assurance & Improvement ( Pre and Post sales)

Industry - D2C Luxury Jewelry Global brand

This role will require you to :

Key Responsibilities

Conduct outbound calls to existing customers for upselling, cross-selling, and promoting loyalty programs.
Call prospective leads generated via SEM, social ads, referrals, and brand campaigns.
Develop a deep understanding of Angara’s products and personalization options to provide tailored recommendations.
Handle high-value customer conversations with professionalism and empathy.
Collaborate with CRM and marketing teams to execute outbound campaigns.
Maintain detailed records of customer interactions and outcomes in CRM tools.
Meet and exceed KPIs such as conversion rate, repeat revenue share, and AOV uplift.
Provide feedback from customer interactions to marketing, product, and operations teams.

Required Skills & Competencies

Excellent communication skills in English (verbal and written).

Prior experience in outbound sales, inside sales, telesales, or luxury customer service.

Ability to build rapport, consult, and influence buying decisions.

Comfort with high-ticket sales conversations (average orders $1,000+).

Proficiency in CRM systems, call tools, and reporting dashboards.

Resilience to handle rejection and persistence to follow up effectively.

Understanding of USA customer expectations and buying behavior.

Qualifications

Bachelor’s degree preferred (Business, Marketing, or related field).

2–4 years of outbound sales or telesales experience (luxury / high AOV preferred).

Proven track record of meeting or exceeding sales targets.

Performance Metrics

Outbound call volume & quality.

Conversion rate (prospects to orders).

Repeat revenue generated from existing customers.

Average Order Value uplift.

Customer satisfaction (CSAT / NPS scores).

Sales Specialist • Kanpur, IN