Global Support Specialist

Company Description

Infosys BPM Ltd., a subsidiary of Infosys Ltd., focuses on integrated end-to-end outsourcing and delivers transformational benefits through reduced costs, ongoing productivity improvements, and process re-engineering. Established in April 2002, Infosys BPM operates in various countries including India, Poland, the United States, China, and more. The company has been consistently ranked among the leading BPM companies, receiving over 60 awards and recognitions in the last five years. Infosys BPM is known for its robust people practices and has been ranked among the top employers of choice.

Role Description

This is a Full-Time Work From Office Night Shift role for an International Customer Support representative located in Bengaluru. The International Customer Support representative will be responsible for day-to-day tasks including handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining analytical records. The role requires strong interpersonal skills to effectively communicate with customers and resolve their issues efficiently.

Qualifications

• Customer Support, Customer Satisfaction, and Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent communication skills
• Ability to work 5 days On-Site for Night Shift and Rotational Week Off in Bengaluru Infosys Electronic City Campus
• Previous experience in customer support or related roles is beneficial
• Bachelor's degree in a relevant field is a must