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Client Services Representative

Client Services Representative

Pepper ContentIndia
25 days ago
Job description

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service / publication projects.

Responsibilities : Project Management :

  • Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
  • Content Creation : Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
  • Analytics and Reporting : Track and analyze social media metrics to measure performance and identify areas for improvement.
  • Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
  • Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
  • Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration :

  • Ability to influence without direct authority
  • Establish and maintain efficient working relations with all internal & external key stakeholders
  • Participate in project movement activities, support team initiatives & objectives
  • Identify and recommend process improvements and initiatives
  • Facilitate resolution of any issues by working closely with cross-functional teams.
  • Operational :

  • Plan, execute and manage deliveries for enterprises across industries
  • Ensure on / before time delivery of projects that match / exceed set quality standards
  • Plan and monitor capacity utilization on projects and supply of talent accordingly
  • Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
  • Mentor, train and lead a team of project managers and supply leads.
  • Decent strategy knowledge.
  • Client Partnership :

  • Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
  • Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
  • Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
  • Assist with project planning, including resource forecasting, timelines, and budgeting
  • End to end ownership of client delight and operational efficiency
  • Ability to coordinate and implement successful projects from start to finish
  • Set and implement systems and processes for process improvements & operational efficiency
  • Qualifications and Prerequisites :

  • Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.
  • Strong problem-solving skills with a growth mindset and proactive approach.
  • Proficiency in comprehension, negotiation, and analytical skills.
  • Graduate or Postgraduate degree (MBA preferred).
  • Exceptional written and oral communication skills in English.
  • Skilled in networking and communication across diverse functions.
  • Ability to navigate ambiguity and conflicting priorities with rigor.
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    Client Service Representative • India

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