This job offer is not available in your country.
Manager of Technical Support - Payment Security Division
ConfidentialBengaluru / Bangalore, India9 days ago
Job descriptionTechnologist at heart with a continuous desire to learn current infrastructure and monitoring solutions and technologies A critical thinker who defaults to a client-centric approach and uses data to make informed decisions Passionate about people management and mentorship with previous experience leading a team Experienced in successful implementation of process and procedure Self-motivated, detail-attentive, and have a desire for continuous learning and improvement Able to think creatively about a wide variety of challenges. Experience working in a Support Engineering or adjacent function within an enterprise technology environment Monitoring and Alerting Frameworks - Openseach / Kibana / Grafana / Prometheus / Spectrum NetOPS API Management - Microservices / API Contracts / Authentication and Authorization Network Architecture - Network tracing / Firewall and Load Balancer fundamentals Database - Structure / Query language Virtualization technologies - VMware ESX / VMware Tanzu / Container based technologies - Docker / Kubernetes Development Process and Procedures - CI / CD pipeline / Code repository KCS (Knowledge-Centered Service) methodology Formal education and / or training in management skills or strategies Knowledge of current infrastructure and monitoring solutions and technologies CS or Engineering degree
Job Description :
Leading the Technical Support team within the Broadcom's Payment Security Division comprising of subject-matter experts on topics that range from monitoring and alerting, application and platform resiliency, to credit card industry standards and regulations.
What You Do :
- Manage, develop, and mentor a team of Technical Support Engineers with constant focus on service availability and reliability.
- Liaise with cross-functional teams (Sales, Customer Success, Engineering, Product, and more) to tackle urgent matters, strategic initiatives, and to implement workflow improvements that help ensure overall operational efficiencies.
- Assist with incident response during outages as an escalation point, communicating with customers and providing info to internal teams. Drive innovation based on insight gained from retrospectives of incidents.
- Improve on case management lifecycle to meet and exceed key performance indicators
- Conduct one on one meetings at a regular cadence with team members to provide constructive feedback and skills development.
Who You Are :
What you know :
Bonus points :
Show more
Show less
Skills Required
Database - Structure Query language
Create a job alert for this search
Manager Technical Support • Bengaluru / Bangalore, India