[18 / 10 / 2025] Associate Analyst - PSA Records Maintenance / Technical Writing [T500-20760]

ANSR is hiring for one of its clients.

About American Airlines :

To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel. At American’s Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale. Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact.

About Tech Hub in India :

American’s Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.

ANALYST, RECORDS MAINTENANCE

INTRO :

Are you ready to explore a world of possibilities, both at work and during your time off? Join our PSA family, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU’LL LOVE THIS JOB :

The Analyst, Records Maintenance is part of PSA’s Tech Ops Division in the PSA Tech Services Center. This role will utilize technical writing and records management skills to ensure safe, reliable operations and compliance with regulatory requirements.

WHAT YOU’LL DO :

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide technical writing, revision, and electronic management services for all PSA manuals, forms, and work instructions
• Author and revise Job Instruction Cards as required
• Distribute internal communications, OEM manuals, and PSA controlled manuals to the frontline team per GMM requirements
• Collect and resolve RFTSs for publication changes submitted by the frontline
• Ensure all Tech Ops records are audited, stored, and indexed properly to ensure GMM compliance
• Perform ad-hoc records reviews as assigned
• Serve as a transaction redundancy in case the MRO system is unavailable within PSA's GMM guidelines
• Other duties as assigned by Tech Services leadership

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications – Education & Prior Job Experience :

Bachelor's degree in an operations management, industrial engineering, mechanical engineering, or related field

3 years of experience in Tech Ops or a related field

FAA 121 Airline Operator and associate FARs or equivalent experience

Preferred Qualifications – Education & Prior Job Experience :

Experience in technical writing and editing

Familiarity with aviation industry regulations and compliance

Experience with electronic document management systems

Skills, Licenses, and Certifications :

Strong technical writing and editing skills

Excellent communication and collaboration skills

Familiarity with regulatory requirements and compliance

Proficiency in Microsoft Office and electronic document management systems

Ability to work in a fast-paced environment and prioritize multiple tasks

LANGUAGE / COMMUNICATION SKILLS :

Ability to effectively communicate both verbally and written with all levels within the organization

Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

Note : If the Company has reason to question an employee’s physical ability to safely and / or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

COMPETENCIES :

Caring

Collaboration

Development

Future

Results