Sr Staff Production Service Engineer

Who is the Sr. Staff Operations Architecture Engineer

This is a highly visible and critical technical leader with the responsibility of defining the operational strategies that ServiceNow employs to provide high levels of services to our customers. OpsArch has a dual-mandate to work on deep technical initiatives like public-cloud and AI and the ideation design and buildings of tools and automations . You will be a key contributor in defining and establishing an operational standards portfolio that maps to our AI-native journey. This will be used to ensure AI systems and services have the needed focus across operability observability fault-tolerance and recoverability. You will engage across the business with service engineering teams to ensure the standards defined are implemented and maintained with a goal of reducing engineering toil and Mean-Time-To-Resolution (MTTR).

We need technical leaders with experience designing large scale operational frameworks and are well-versed in productization strategies in scaling architectures for ServiceNows planet-scale challenges. The role also requires a combination of technical skills and people skills as you will be working across a broad cross-section of engineers and service owners.

What do you get to do in this role

• Provide strategic architecture by defining strategies and standards for the use of AI across observability supportability process tools and Automations. This is with a view towards reducing engineering toil and MTTR.
• Lead the review of proposed new AI functionality tools and services for architectural consistency and adherence to GCO architectural standards. Provide direct feedback to service teams on how to optimize their designs for better response and engagement for AI.
• Provide senior operational and technical leadership at appropriate architectural meetings and boards to ensure operational requirements are met and form part of design and architectural designs across the business. AI is a new direction for operations and defining and unifying the voice of the operator at leadership meetings is critical.
• Provide oversight of operational implementation teams to ensure appropriate AI architectural and security standards are implemented during build phases. Ensure feedback from those teams are incorporated into future standards.

Qualifications :

To be successful in this role you have :

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Computer Science,Docker,Kubernetes,Python,VMware,C / C++,Go,System Architecture,gRPC,OS Kernels,Perl,Distributed Systems

Experience : years

Vacancy : 1