Job Summary
We are seeking a proactive and detail-oriented Sales Representative to manage in-store operations across multiple retail locations. This role involves regular store visits to ensure product availability, adherence to FIFO practices, effective merchandising, and coaching of promoters. Additionally, the role includes overseeing the processing and last-mile delivery of online orders to ensure a seamless guest experience.
Key Responsibilities
Store Visits & Inventory Management
- Conduct regular visits to all designated retail stores.
- Ensure product availability and maintain optimal stock levels.
- Monitor and enforce FIFO (First-In-First-Out) practices for inventory.
- Identify and resolve any stock discrepancies or replenishment issues.
Merchandising
Maintain brand standards in all merchandising displays.Coordinate with store staff to ensure consistent planogram implementation.Report and rectify any deviations in visual merchandising.Promoter Management & Coaching
Supervise and coach in-store promoters to drive performance and product knowledge.Provide training and feedback to enhance customer engagement and sales effectiveness.Monitor attendance, discipline, and motivation of promoters.Customer Experience
Act as a brand ambassador, ensuring a high level of guest satisfaction both in-store and online.Address customer feedback and service issues promptly and professionally.Implement initiatives to improve the customer journey across physical and digital touchpoints.Key Requirements
Proven 1–2 years of experience in sales, retail operations, or a similar role.Strong understanding of retail inventory practices, especially FIFO.Knowledge of merchandising standards and planogram compliance.Experience with coaching and managing frontline staff or promoters.Familiarity with e-commerce operations, especially last-mile logistics.Excellent interpersonal and communication skills.Self-motivated with the ability to work independently across multiple locations.Proficiency in Microsoft Office and retail management software.Preferred Qualifications
Experience in the FMCG food sector.Knowledge of CRM systems and online order management tools.Skills : inventory management,merchandising,store visits,customer interaction
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Skills Required
Inventory Management, Microsoft Office, Customer Interaction, Merchandising
