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Customer Success Manager

Customer Success Manager

Screen Magic Mobile Media Pvt. Ltd.Pune, Maharashtra, India
7 hours ago
Job description

About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions.

You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.

  • Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
  • Proactively engage with customers to enhance experience & reduce churn.
  • Analyze account data to identify opportunities and craft growth strategies.
  • Collaborate with cross-functional teams to resolve issues & align on customer goals.
  • Capture and share customer feedback with internal teams for continuous improvement.
  • Lead onboarding, training & adoption programs for customers.
  • Manage commercial activities and ensure SLA compliance.

What You’ll Need 1+ years’ experience in B2B SaaS account management or customer success.

  • Strong CRM knowledge and experience managing customer lifecycles.
  • Excellent communication & interpersonal skills with a customer-first mindset.
  • Data-driven approach to problem-solving and strategy.
  • Why SMS Magic?

    • Exposure to a global SaaS business with innovative technology.

  • A high-performance, growth-oriented work culture.
  • Competitive compensation & performance-based rewards.
  • Flexibility, learning opportunities & scope to make high business impact.
  • About SMS Magic For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more.

    • We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch.

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    Customer Manager • Pune, Maharashtra, India