Application Specialist - Diagnostic Immunoassays

Company Description

KDH Biomedicals is a Medical Diagnostics Technology company focused on bringing globally accredited and tested diagnostic assays to India to serve medical diagnostic needs.

Role Description

This is a full-time on-site role for an Application Specialist located in New Delhi. The Order Processing Executive will be responsible for providing Application training, conducting hands on workshops for us of ELISA, Rapid Tests, Point of Care Diagnostics, among other Immunoassays.

Responsibilities

• Customer Application Support : Provide end-to-end technical and IVD application support for diagnostic assays and systems used in hospital and reference laboratories.
• Assay Standardisation : Guide customer labs in the standardisation, optimisation, and validation of IVD immunoassays to ensure accurate and reproducible test results.
• Workflow Improvement : Assess and enhance laboratory workflows, focusing on efficiency, turnaround time (TAT), and overall quality.
• On-Site Troubleshooting & Training : Deliver on-site and remote troubleshooting, user training, and refresher programs for assays, instruments, and workflows.
• Implementation Support : Assist with installation, method verification, assay onboarding, and customer orientation for new kits and systems.
• Technical Documentation : Maintain detailed records of site visits, troubleshooting reports, assay performance observations, and customer feedback for the microbiology medical labs.
• Customer Communication : Handle technical queries via email and phone with clarity, professionalism, and timely follow-up.
• Cross-Functional Collaboration : Coordinate with sales, service engineering, inventory, and product teams to ensure seamless customer experience.
• Quality / Performance Monitoring : Review QC data, assay trends, and user feedback to identify issues and drive continuous improvement.
• On-Ground Issue Resolution : Act as the primary technical interface for resolving lab-level issues and ensuring smooth operational flow.

Required Competencies

Hands-on Laboratory Experience (Mandatory)

Technical and Professional Skills

Job Type : Full-time

Timing : 09 : 00am to 05 : 00pm