Saks Fifth Avenue - Senior Analyst - Payment Application Support

HUDSON'S BAY SERVICES PRIVATE LIMITEDBangalore

10 days ago

Job description

You Will Be :

Analyst POS / Payment application support provides support to the retail store POS application, monitoring alerts and notification for our Saks stores retail transactions.

What You Will Do :

Responsible for the 24 / 7 support of POS / Payment applications in the Retail Store Systems.
Monitoring log files and log information.
Handling application issues.
Handling performance related issues.
Testing the new version and patches that were released.
Monitoring the alerting Dashboards and acting to alerts & notifications.
Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues,.
Participating on a rotating on-call schedule for off-hour / weekend support.
Work with your team on creating technical support documentation used to manage and maintain the software.
Collaborate with the development teams to architect new solutions that your teams will eventually support.
Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume.
Support and resolution of issues.
Looking into incidents or tickets.
Work as a team and individually for troubleshooting / investigating critical problems and leading meetings.
Analyze with the development team for issue resolution.
Evaluate issue details and communicate with stakeholders.
Resolve end user inquiries in a timely manner and collaborate with other teams.
Create technical documentation to leveraged by development and support teams.
Proactive in driving issues to closure and collaborate with peers to resolve.
Ability to think outside the box for problems of all varieties and provide plan for automations.

You Also Have :

Bachelors degree in engineering (Computer Science or Information Science preferred).

Strong academic record, excellent written and verbal communication skills.

4-7 years of experience.

Commercial experience of using version control tooling (GIT) in a large development team performing.

Debugging and troubleshooting skills.

Bachelors Degree with 4-7 years of experience in computer science / Information Technology.

Strong command of Windows O / S, batch scripting, .net and SQL.

Must have experience in IIS, Oracle-basic, PowerShell scripting & Production support L1 / L2.

Good knowledge of C#, .NET.

SQL database knowledge is mandatory.

What You Will Bring :

Experience in supporting the large-scale distributed POS & windows applications.

Experience in finding the root cause for a failed scenario.

Excellent written and verbal communication skills.

Experience in the POS area with knowledge of .Net, SQL, PowerShell and Oracle DB.

Python Scripting experience.

Ready to work in shifts (First general and second).

Knowledge in AWS, C#, Pathfinder / Nagios / AZURE / SolarWinds will be added an Advantage.

Logical approach and process to problem solving.

Self-starter, can work independently and thrive in collaborative teams.

Possess strong communication skills to convey problems to your team and colleagues.

Thrive in a busy, high-pace environment and can easily maintain your composure under pressure.

Understand how problems affect other areas of the company outside of the IT space.

Strive for excellence and lead with a business focus mindset.

You are a quick learner with the ability to learn new technologies.

Your Life And Career At Saks Global :

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation.

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).

(ref : hirist.tech)

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Senior Analyst • Bangalore