Senior Software Engineer (AI / Machine Learning)

Are you interested in building ground breaking AI products that solve a large problem?

We are looking for an experienced and exceptional AI / Machine Learning Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems.

As part of this role you will :

• Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary.
• Design and implement advanced AI / ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures.
• Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale.
• Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time.
• Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores.
• Lead technical initiatives for AI system integration into existing products and services.
• Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models.

Qualifications / Experience / Technical Skills

Soft Skills / Personal Characteristics