Platform Support Specialist Associate

Description

Introductory Marketing Language

Join a dynamic team driving the future of enterprise content management at J.P. Morgan. As an AEM Platform Support Specialist youll help transform how knowledge is created managed and delivered across the firm. Be part of a collaborative environment where innovation and technical expertise shape scalable solutions for thousands of users.

Job Summary

As an AEM Platform Support Specialist within the COS Knowledge Management team you ensure the stability and optimization of AEM environments supporting our global content ecosystem. You coordinate technical operations with Adobe and internal partners driving platform enhancements and operational excellence. You play a pivotal role in enabling scalable metadata-driven authoring and content reuse across the organization.

Job Responsibilities

• Administer AEM Guides Assets and Sites environments for optimal performance.
• Configure workflows templates and metadata schemas to support secure authoring.
• Manage user permissions and access controls across the platform.
• Coordinate upgrades enhancements and system patches with Adobe and internal teams.
• Troubleshoot authoring publishing and output issues to ensure stability.
• Implement sustainable fixes for recurring technical problems.
• Collaborate with Business Authoring teams to streamline workflows.
• Generate reports and dashboards on publishing performance and system metrics.
• Monitor platform health and proactively address potential risks.
• Support end-user efficiency through training and documentation.
• Drive continuous improvement initiatives for content lifecycle management.

Required Qualifications Capabilities and Skills

Preferred Qualifications Capabilities and Skills

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1