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RPA Consultant

RPA Consultant

ConfidentialChennai
13 days ago
Job description
  • 7 to 10 years of experience in BPO / ITES / Tech support transformation roles with a proven record of AI and tool optimization projects.
  • Strong understanding of CRM platforms, digital tool ecosystems, and CX metrics.
  • Hands-on experience in AI / ML solution design, automation, and deployment is a big plus.
  • Excellent client-facing and stakeholder management skills.
  • Strong program management and analytical mindset.
  • Experience working with cross-functional teams (Operations, Product, IT, Data Science).
  • Change management expertise and the ability to influence C-level stakeholders.

    • Preferred Qualifications :

    • Certifications in AI, RPA, or CRM platforms (Salesforce, Zendesk, FreshDesk, MS Dynamics 365, Servicenow customer Service management, etc.)
    • Six Sigma or Lean certifications (Green Belt / Black Belt)

      • Experience working with global tech cl# ients in transformation consulting or delivery roles.

      Skills Required

      Stakeholder Management, Program Management

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