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Client Engagement Associate / Consultant (Urgent Search)

Acquarius Capstorm LimitedIndia

21 hours ago

Job description

Are you someone who thrives on building meaningful client relationships and loves

technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company that’s redefining

how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer

Experience (CX) platform — one that helps brands truly connect with their customers

and employees. Our platform brings together AI-driven insights, automation, and

analytics to empower organisations to deliver exceptional experiences at every

touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate / Consultant in

India to help us scale our success — someone who’s equal parts consultant, problem-

solver, and relationship builder.

About the Role

We’re looking for a proactive and relationship-driven professional to join our team as a

Client Engagement Associate / Consultant.

In this role, you’ll partner closely with clients across the globe to help them get the most

value from our platform — driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer

experience, making it ideal for someone who enjoys solving business problems,

building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do

Build strong, consultative relationships with clients to understand their business

goals and challenges.

Lead onboarding and training sessions to ensure smooth implementation and

early success.

Monitor customer usage and proactively engage clients to improve adoption and

ROI.

Develop tailored engagement plans that align with each customer’s objectives.

Manage renewals and identify opportunities for upselling and account growth.

Collaborate with Marketing, Product, and Implementation teams to share

customer insights and drive better outcomes.

Act as the voice of the customer, providing strategic recommendations to

enhance satisfaction and retention.

What You’ll Bring

2–4 years of experience in Customer Success, Account Management, Client

Servicing, or Consulting — ideally within a SaaS, digital, or tech environment.

A consultative mindset — you ask the right questions, uncover needs, and craft

practical solutions.

Excellent communication and relationship-building skills.

A proactive, outcome-oriented approach — you take ownership and drive

results.

Comfort working in a fast-paced, collaborative setup with global stakeholders.

A genuine interest in technology and helping businesses succeed through better

customer experiences.

Why Join Us

Be part of a global team redefining Customer Experience for some of the biggest

brands.

Get hands-on with cutting-edge CX tech and see the real impact of your work.

Enjoy a flexible, people-first culture that values creativity, learning, and

ownership.

Fun team events, engaging virtual activities, and plenty of opportunities to grow

your skills.

The chance to work alongside passionate professionals who love what they do —

and have fun doing it!

Location : India

Employment Type : Full-time

Ready to make customers fall in love with better experiences?

Join us at Resonate, where curiosity meets impact.

Please include a CV and a Cover Letter outlining how your experience aligns with this

role. Applicants must be eligible to work in India in a full-time capacity.

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Client Engagement Associate • India