Writer, Tech 2

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

• Responsible for developing technical / User documentation and service procedures for customers and service engineers.
• Creates, develops, plans, writes, and edits Users Manual, Upgrade Procedure, Factory Automation Manual, Online Help, and Release Notes.
• Conducts interviews with various users and technical / engineering / product staff to gather data for documentation. Interfaces with functional organizations to develop content for the procedures.
• Researches and converts technical information into manual and / or web-based documents for non-technical and technical users.
• Conducts review meetings and discussions independently with engineering and technical staff.
• Support testing and validation of new procedures and methods. Improves steps and develops new content if needed.
• Follows documentation best practices, formats and templates. Learns new software, tools and techniques for high-quality documentation.
• Produces products that conform to the company documentation and quality assurance standards. Recommends formats responsive to technical and customer requirements.
• Exerts good project management skills on the assigned projects, conducts reviews with stakeholders, provides regular updates to the stakeholders and functional groups; assesses risks and actions; assesses efforts, time and resource requirements; resourceful to drive actions or seek actions; maintains action trackers and project documentation.
• Involves stakeholders from various departments and assesses the need to update documentation. Monitors the errors, mistakes, changes requested and implements the changes in the documentation quickly.
• Strives to develop and maintain high technical skills. Participates in technical activities to maintain technical skills on the assigned product.
• Independently makes decisions with minimal or no support from direct or indirect managers, leverages people from functional groups, subject matter experts and stakeholders to drive collective decisions.
• Works efficiently and effectively in matrix environment with multiple direct and indirect managers. Comfortably executes to expectations of multiple stakeholders with conflicting requirements and drives consensus, boundaries and clarity where needed.
• Uses standard error-free English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates complex content of procedure / documents to a level and language most appropriate to the target audience.
• Applies other writing best practices to produce high-quality, easy to understand documents / procedures.

Minimum Qualifications

Skills Required

Technical Documentation, Project Management, Ms Word, Communication