Talent.com
This job offer is not available in your country.
Customer Service Admin Senior Specialist

Customer Service Admin Senior Specialist

Agilentindia, India
3 hours ago
Job description

Description

The Senior Specialist will be responsible for managing end-to-end processes related to order bookings, quotations, billing corrections, Order Closure, audit readiness, and driving process improvements. This role is highly collaborative, involving coordination across multiple departments such as Tax, CIM, sales, finance, factory, logistics, FSE and Contracts etc. You will also be engaged in project management initiatives, process innovation, and capacity utilization improvement. The position is 100% production-focused, requiring a deep understanding of operational tasks and compliance, as well as strong project management skills to enhance productivity and efficiency.

The role is transferrable with Organization as per the requirement and fitment of the experience & organization expectation”

Key Responsibilities :

  • Operational Excellence :

1.

  • Generic Mailbox Management :
  • Oversee the shared mailbox and handle customer queries, requests, and follow-ups.
  • 2.

  • Quotation Management :
  • Create quotations for Agilent products and services using SAP CRM / ECC
  • 3.

  • Order Booking & Closure :
  • Manage the Order booking and closure of Agilent products and services. Handle specialized accounts.
  • 4.

  • Discount Approvals & SOW Requests :
  • Process and track discount approvals and Statements of Work (SOW).
  • 5.

  • Cross-departmental Coordination :
  • Liaise with different departments like Tax, CIM, Contracts, and others to ensure seamless operations.
  • Data & Process Management :
  • 1.

  • Process Updates :
  • Manage and document process changes. Ensure process share points are up to date.
  • 2.

  • Super Self Audits :
  • Conduct self-audits to ensure compliance with internal standards and regulations.
  • 3.

  • Control Reports / Operational Reports :
  • Work on control / Operational reports to ensure accurate data capture and process control.
  • Compliance & Audits :
  • 1.

  • Billing Errors & Rebill Management :
  • Correct billing errors and manage credit / rebill processes for Agilent products and services
  • 2.

  • Audit Readiness :
  • Maintain readiness for internal and external audits by ensuring compliance with all regulatory requirements.
  • Process management & Training :
  • 1.

  • New Hire Training & Refresher Sessions :
  • Conduct training sessions for new hires and provide ongoing refresher sessions to the team.
  • 2.

  • Escalations Handling :
  • Manage escalations related to billing, orders, and customer disputes, ensuring timely resolution.
  • 3.

  • Engagement & Performance Management :
  • Exposure to managing daily performance and team engagement.
  • Project Management & Process Improvement :
  • 1.

  • Process Change & Innovation :
  • Lead and drive process changes, including testing and creating new SOPs. Focus on ACX analysis and action planning for improvements.
  • 2.

  • Project Management :
  • Strong project management skills, with a proven track record. Lead initiatives for cost-saving, automation, and process efficiency improvements. Implement automation solutions where applicable.
  • 3.

  • Collaboration & Stakeholder Management :
  • Work closely with stakeholders to ensure alignment on projects and initiatives.
  • Miscellaneous :
  • 1.

  • Productivity Focus :
  • Maintain high productivity, contributing to the overall efficiency and effectiveness of the team.
  • 2.

  • Drive Engagement :
  • Foster a culture of accountability and engagement within the team, driving performance and collaboration.
  • 3.

  • Automation & RPA :
  • Leverage technology to improve efficiency, focusing on automation and RPA initiatives to optimize processes.
  • Qualifications

  • Required Skills and Qualifications :
  • Educational Background :
  • bachelor’s degree in business, Operations Management, or a related field.
  • Experience :
  • Minimum 4-6 years in a similar operational or process management role, with a focus on order booking, billing, audits, and process improvements.
  • Technical Proficiency :
  • Advanced knowledge of SAP CRM / ECC and experience in managing order bookings and quotations. Proficiency in data analysis and performance dashboard tools.
  • Soft Skills :
  • Excellent communication and interpersonal skills, with the ability to handle escalations and work cross-functionally.
  • Preferred Skills :
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced, high-volume environment.
  • Proficiency in SAP CRM / ECC and other relevant software.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively with cross-functional teams.
  • Experience with audits and compliance.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proactive and results-oriented with a commitment to continuous improvement.
  • Experience in automation and RPA tools.
  • Additional Details

    This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    Travel Required : No

    Shift : Evening

    Duration : No End Date

    Job Function : Customer Service

    Create a job alert for this search

    Customer Service Specialist • india, India

    Related jobs
    • Promoted
    Customer Service Specialist, Salary upto 5 L / A, Call Indushree 7848820046

    Customer Service Specialist, Salary upto 5 L / A, Call Indushree 7848820046

    ConcentrixIndia
    The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Responsibilities Communicate with customers v...Show moreLast updated: 17 days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    NIITIndia
    About NIIT - Talent Pipeline Service.At NIIT, we’re transforming the way the world learns, for the better.That’s why the world’s best-run learning functions across 30 countries trust us with their ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Moonpreneur IncNagpur, IN
    Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show moreLast updated: 30+ days ago
    • Promoted
    Service Now Admin

    Service Now Admin

    Tata Consultancy ServicesIndia
    TCS present an excellent opportunity for Service Now Admin.Job Location : Chennai (only) Experience required : 10-12 Yrs. Key Responsibilities : Design and configure ServiceNow solutions with a focus ...Show moreLast updated: 5 days ago
    • Promoted
    Senior Advertising Manager

    Senior Advertising Manager

    Zycent SolutionsNagpur, IN
    Deploy and optimize Facebook / Meta Ads campaigns (Conversions, Leads, App Installs, Video Views…) with a total budget of $120,000 / month. Analyze customer actions, plan A / B testing (content, ads, audi...Show moreLast updated: 26 days ago
    • Promoted
    • New!
    Senior Admin

    Senior Admin

    Carnivore Styleindia, India
    At Carnivore Style, you'll find meat delivery probes, smoker reviews, cooking tips, and expert interviews from our team of meat connoisseurs. The Senior Admin will play a key role in managing admini...Show moreLast updated: 3 hours ago
    • Promoted
    Senior Sales Specialist

    Senior Sales Specialist

    InstaServiceNagpur, IN
    InstaService is an innovative on-demand services platform offering immediate and scheduled home services—handyman, plumbing, cleaning, and more. Our mission is to deliver top-notch service quality w...Show moreLast updated: 30+ days ago
    • Promoted
    Servicenow Lead Administrator with CMDB Expertise

    Servicenow Lead Administrator with CMDB Expertise

    AmpstekNagpur, IN
    Title : Servicenow Lead Administrator with CMDB Expertise.Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment...Show moreLast updated: 8 days ago
    • Promoted
    Coupa Administrator

    Coupa Administrator

    YALLO GroupNagpur, IN
    We are hiring a Coupa Administrator to provide remote functional support for Coupa as part of a strategic AMS engagement. You will be responsible for managing user access, configurations, incident r...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Customer Service Admin, Specialist

    Customer Service Admin, Specialist

    Agilentindia, India
    Agilent inspires and supports discoveries that advance the quality of life.We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, app...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Customer Service Admin

    Customer Service Admin

    Agilentindia, India
    Agilent inspires and supports discoveries that advance the quality of life.We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, app...Show moreLast updated: 3 hours ago
    • Promoted
    Senior Customer Service Advisor, Salary up to 7.5 L / A, Call Manish-7848820049

    Senior Customer Service Advisor, Salary up to 7.5 L / A, Call Manish-7848820049

    AccentureIndia
    Roles and Responsibilities Handle customer calls to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering sol...Show moreLast updated: 30+ days ago
    • Promoted
    Service Desk Specialist

    Service Desk Specialist

    DigitalRemoteServicesNagpur, IN
    At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide.Our focus is on enabling seamless operations, enhancing productivity, and drivi...Show moreLast updated: 1 day ago
    • Promoted
    OCI Admin

    OCI Admin

    TekgeminusNagpur, IN
    Experience Preferred : 2-3 Years.In-depth knowledge of OCI services and architecture, including Tenancy, VCNs, Compartments, Networking, Storage, Database, IAM, Security Groups, and Bastion Service....Show moreLast updated: 8 days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Profession Makers Recruitment ConsultantsIndia
    Objectives of this role Providing accurate information about Different Courses and guiding Students in making informed decisions. Maintaining a deep understanding of Different Courses, Admission Pro...Show moreLast updated: 6 days ago
    • Promoted
    Sales Admin Support Specialist

    Sales Admin Support Specialist

    Check Point SoftwareIndia
    Responsible for maintaining close relationships with Check Point’s partners and field to insure all sales, service, and billing needs are handled properly. A focal point on all post-sales, order rel...Show moreLast updated: 5 days ago
    • Promoted
    On-line Service Specialist

    On-line Service Specialist

    SolisNagpur, IN
    The person will be responsible for online telephonic support to customer technical queries received from.Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Operations Specialist - 45032

    Customer Operations Specialist - 45032

    TuringNagpur, IN
    In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against. Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 5 days ago