Job Description – Front Desk Executive (Hospitality)
Locations :
- Garden City – Opp. VISM College, Gwalior
- Nature Park – Behind New Collectorate Building, Gwalior
- Regal Garden – New City Center, Sirol
Position Overview :
We are seeking a Front Desk Executive (Hospitality) to be the first point of contact for visitors at our Experience Galleries. The role involves welcoming guests with warmth, ensuring seamless hospitality, and creating a memorable first impression aligned with our brand values. Candidates from the hospitality sector are preferred for their customer service orientation, professionalism, and ability to handle guest experiences gracefully.
Key Responsibilities :
Greet and welcome guests at the Experience Gallery with courtesy and professionalism.Manage guest check-ins / check-outs and maintain a record of walk-ins and appointments.Coordinate hospitality arrangements – refreshments, seating, ambience, and overall guest comfort.Assist guests in understanding the project showcase, direct them to sales representatives, and ensure smooth handovers.Maintain lobby discipline, cleanliness, and a professional environment at all times.Handle inbound calls, visitor queries, and scheduling of appointments when required.Work closely with the Sales & CRM team to ensure superior customer experience.Uphold brand standards of service, presentation, and guest relations.Qualifications & Skills :
Graduate / Diploma in Hospitality Management, Hotel Management, or related field.2–4 years of prior experience in hospitality, front desk, or guest relations.Excellent communication skills in English & Hindi.Strong interpersonal and customer service orientation.Well-groomed, polite, and presentable personality.Ability to handle multiple guests and tasks simultaneously with patience and poise.Compensation :
Attractive salary package commensurate with experience.