Specialist Development

Job Description

The Data and Analytics Technology team requires a B2B Support Analyst who can support production file transfer applications for both internal and external clients. The candidate must work well within a dynamic environment and have a strong ability to understand complex applications and handle multiple requests and priorities. We value collaborative team players who will use their problem solving and analytical skills to maintain and improve application stability and performance to satisfy client and business objectives.

What will you do?

• Monitor file transfer events and alerts, triage / analyze and resolve or escalate as appropriate
• Follow established procedures to service and support the file transfer environment
• Accept user requests, triage and analyze them, then complete or assign as appropriate
• Handle changes, incidents and problems per ITIL model
• Be On Call after-hours support once up to speed on B2B processes
• Consult with internal and external clients to determine requirements for successful project deliverables
• Act as an interface and provide advice and backup to other analysts and network support personnel
• Work with external vendors and service providers as required

Preferred Skills :

Technical Skills :

What you need to get Success :

Primary Location : Gurugram

Support Timing : The shift schedule to overlap EST time zone at least for training period (minimum 3 months). Post training - India works in the UTC+5 : 30 time zone, we have a 10-15 min daily scrum at 11 : 00AM EST.

Job Category :

IT - Application Development

Posting End Date : 30 / 10 / 2025