Salesforce Developer (Service Cloud)

Type : Contract

Location : Remote / Work From Home

Rate : $16 per hour

Timings : Night Shift - PST Timezone (After 8 PM IST)

Overview :

We’re seeking a passionate Salesforce Engineer to design, develop, and deploy scalable Salesforce solutions that drive business value. You’ll collaborate with cross-functional teams in an agile environment, leveraging Salesforce Service Cloud and other Salesforce platforms to deliver end-to-end product and process improvements.

Key Responsibilities :

Design and implement Salesforce solutions using Apex, Visualforce, Lightning Components, and Salesforce APIs.

Serve as a Salesforce platform expert and collaborate with Solution Architects to design business capabilities leveraging Sales, Service, and Experience Clouds.

Configure and optimize Service Cloud features including :

Case Management (Email-to-Case, Web-to-Case, Assignment & Escalation Rules, Case Teams, Support Processes)

Omni-Channel (Queue / Skill-based routing, Supervisor view)

Knowledge Articles and CTI integrations (Jabber, Cisco, etc.)

Agentforce and Prompt Builder for case replies and support automation.

Ensure high-quality code through best practices such as unit testing, configuration over customization, and version control (Git / GitHub).

Integrate Salesforce with external systems using REST / SOAP APIs and maintain data integrity through tools like Gearset and OwnBackup.

Act as release manager when required to plan deployments across environments.

Stay current with Salesforce platform updates, participate in platform optimization initiatives, and contribute to internal knowledge sharing.

Skills & Experience :

Bachelor’s degree in Computer Science, Engineering, or related field.

5+ years of Salesforce development experience with strong knowledge of Service Cloud.

Hands-on expertise in Apex, Visualforce, Lightning Web Components, SOQL / SOSL.

Proficient in HTML, CSS, JavaScript, and integration using REST / SOAP APIs.

Experience with version control (Git) and CI / CD tools (Gearset preferred).

Salesforce Certifications (Service Cloud, Platform Developer) are highly desirable.