Software Engineer II

Job Description

Note

• : This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

Job description

We are seeking a seasoned Software Engineer to join our Apps & Extensibility team.

About you

You have at least 3 years of experience in software development, demonstrate proactive problem-solving, technical expertise, with a background in React and Ruby On Rails, good understanding of JavaScript and TypeScript fundamentals, familiar with Cloud computing and event driven asynchronous systems.

You have been producing high quality code, tests and documentation, contributing to solution designs and maintaining operational excellence. You have contributed and adhered to the best Engineering practices and coding standards, and you are a great team player to ensure the collective success of the team.

You are reliable and resilient, obsessed with customer satisfaction with a can-do attitude.

About the team

The Apps & Extensibility team is part of the External Developer Platform group, responsible for development and operations of the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. This team works closely with the Sandbox and Integrations and Automations group, collectively supporting the company’s platform and AI automation strategies.

What you get to do every day :

Produce high quality reusable code, tests and documentation

Contribute to solution designs and technical decisions

Adhere to the best Engineering practices and coding standards

Continuously improve your own and your teammates’ technical ability via pairing, PR reviews and feedback

Actively seek to improve our infrastructure, code, processes and practices

Work closely with Product Managers, Designers, Security and Operations across all phases of the software lifecycle

What you bring to the role :

3 years of experience in software development, preferably in a SaaS environment

Extensive experience working with Ruby on Rails

Experience working with React

Good understanding of JavaScript / TypeScript fundamentals

Sound problem-solving and critical thinking skills

Experience of working with REST APIs

Experience with Cloud technologies / tools (AWS)

Experience with continuous integration / continuous delivery

Good interpersonal skills, ability to work with Product and Design counterparts, and to work collaboratively across teams

Ability to communicate effectively in English

Ability to work independently and proactively

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.