Workforce Management Specialist

Workforce Management Specialist

Job Overview

We are seeking a highly skilled workforce management specialist to oversee workforce planning and scheduling. The successful candidate will be responsible for forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws.

Key Skills Required

• Forecasting and Staffing :
• Analyze historical data to predict future call volume and staffing requirements.
• Develop staffing plans based on forecasted demand and business goals.
• Adjust staffinglevels based on real-time fluctuations in demand.
• Scheduling and Allocation :
• Create employeeschedules that alignwith forecasted demandand labor constraints.
• Optimize shift patterns to maximize efficiency and minimize costs.
• Manage employeetime off requestsand ensure adequatecoverage during peak periods.
• Performance Monitoring and Coaching :
• Monitor real-time adherence to schedules and performance metrics.
• Identify areas for improvement and provide coachingto employees.
• Conduct performance reviews and providefeedback.
• Data Analysisand Reporting :
• Analyze workforce data to identifytrends and opportunities for optimization.
• Generate reportson key performance indicators (KPIs)related to workforcemanagement.
• Present data insights to management to inform decision-making.
• Compliance Management :
• Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.
• Monitor employeetime and attendance to prevent violations.