Head - Tele collections

• Analyze Collections performance and drive the Collections Contact Centre to meet targets
• Drive Call Centre executives to contact delinquent customers and overdue payments
• Drive active Tele-calling Model through centralized models & ensure standardization of calling practice
• Strategize and implement innovative methods of customer delight while improving collections performance
• Root cause fixation for customer complaints
• Standardization of collection policies and processes nationally
• Visualize, design, implement & streamline PAN India tele collections process
• Effectively engage with cross functional teams to understand and contribute to overall processes across locations

Skills Required
Analysis, Root Cause Analysis, Collection Management, Contact Center, Collection, Sales