Technical Project Manager – Linux & Networking

Key Responsibilities

• Act as the primary customer interface during post-sales service implementation, setup, and escalation management.
• Lead and manage complex technical projects, ensuring timely delivery, risk mitigation, and clear communication with stakeholders.
• Troubleshoot and resolve highly complex, business-critical customer issues, often involving previously unknown scenarios.
• Provide expert guidance on Electronic Support Services usage, configuration, and optimization.
• Collaborate with internal engineering, support, and leadership teams to drive issue resolution and service improvements.
• Serve as an internal Subject Matter Expert (SME), advising colleagues on customer environments, escalations, and best practices.
• Maintain high levels of customer satisfaction, particularly with Fortune 100 and enterprise customers under pressure.
• Continuously develop and maintain technical expertise across infrastructure, networking, cloud, and monitoring technologies.

Qualifications & Skills

Mandatory

Good-to-Have