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Trainee Application Support Specialist

Trainee Application Support Specialist

Electronikmedia (EM)hosur, tamil nadu, in
22 hours ago
Job description

Technical Support – SaaS (Chat & Email Support)

Positions : 1 | Location : Cochin (preferred) or anywhere in Kerala | Work Mode : Remote

Shift : Any Shift (Any shift between 7 : 00 AM – 12 : 00 AM IST, rotational weekly offs)

Salary : ₹15,000 – ₹24,000 per month | Immediate Joiners Only

What You’ll Do

  • Communicate with customers via chat to resolve queries effectively.
  • Triage inbound support tickets by categorizing and prioritizing them according to predefined requirements.
  • Manage and resolve Tier 1 & Tier 2 tickets; escalate Tier 3 issues to the specialist team.
  • Become a product expert , guiding customers with best practices and usage strategies.
  • Share creative ideas and insights to improve customer experience and drive support excellence.
  • Learn continuously and grow as a customer service professional in the SaaS space.

What We’re Looking For

  • 0 – 6 months of experience in customer support (B2B SaaS experience is a plus).
  • Tech-savvy mindset – comfortable learning and supporting software products.
  • Excellent written and verbal communication skills in English .
  • Willingness to work in night shifts (7 days a week coverage with rotational offs) .
  • Proficiency in Microsoft Office tools .
  • Someone who enjoys talking to people and can explain complex issues in a clear, simple way .
  • Strong customer-first attitude with patience, empathy, and problem-solving skills.
  • Highly organized, detail-oriented, and adaptable under pressure.
  • Positive personality with a sense of humor that helps in customer interactions.
  • Available to start immediately .

    • Why Join Us?

    Work with a global SaaS product and build your career in tech support.

    Hands-on learning and growth opportunities in customer experience.

    Competitive salary, flexible remote setup, and exposure to international customers.

    If you’re goal-oriented, love solving problems, and want to kickstart your career in SaaS support – we’d love to hear from you!

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    Application Specialist • hosur, tamil nadu, in