Customer Account Manager - APAC

Customer Account Manager

As a Customer Account Manager you are responsible for the business strategy and development of your client portfolio in APAC. Your mission is to ensure customer satisfaction retention and growth of strategic accounts by aligning their business challenges with Sociabbles solutions.

You are the key partner for client decision-makers (C-level Sponsors Communication HR IT) and oversee the entire customer lifecycle from onboarding to partnership development working closely with a Digital Project Manager (DPM) and liaising with Product teams.

Your role is structured around four strategic pillars :

Account management

Responsible for driving growing financial revenue by securing renewals and identifying growth opportunities within your portfolio

Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset

Manage the entire sales cycle from identifying and qualifying needs to presenting tailored solutions handling commercial proposals negotiations and closing deals within your portfolio

Strategic advisory

Act as a trusted advisor to clients (C-levels Sponsors Communication HR) understanding their business challenges and guiding them on engagement strategies related to communication and advocacy

Define the Success Plan alongside the DPM and ensure its alignment with the clients strategic goals

Lead regular check-ins and steering committees bringing together the clients project team and executive stakeholders

Driving Sociabble deployment & adoption

Oversee project support primarily executed by the DPM in charge of operational execution and technical coordination across all project phases (before during and after deployment)

Ensure that project actions executed with the DPM align with the clients long-term strategic needs

Relay client feedback to the Product teams to contribute to platform improvements

Proactively suggest internal process enhancements to optimize the customer experience

Inspire manage & share knowledge

Working directly with the DPM you ensure a clear division of responsibilities and create an efficient dynamic working environment

Embody Sociabbles values fostering a culture of excellence and collaboration among colleagues and clients

Qualifications : Qualifications

The ideal Candidate

Education & experience

University degree in commercial digital or engineering fields

4 years of hands-on experience as an Account Manager with project management exposure

3 years of experience handling both indian & APAC clients

Sales & account management expertise

Strong background in long and complex sales cycles using various methodologies

Proven ability to manage multiple projects simultaneously in a fast-paced environment

Full sales cycle experience : renewals upsells cross-sells and negotiations

Languages & work Style

Fluent in English (C2) mandatory

Highly autonomous self-motivated and results-driven

Ability to perform at a high level in a full-remote setting

Strong team player able to collaborate effectively across teams and departments

Proactive mindset taking initiative and anticipating client needs

Stakeholder engagement & client relations

Skilled at engaging with C-level executives HR Directors Communication Directors and Project Managers

Ability to build and maintain long-term strategic relationships including with large accounts

Strong service orientation with a mix of analytical and synthesis skills

Essential skills & knowledge

Expertise in new technologies SaaS and digital transformation

Deep understanding of internal communication social networks and community management

Team management experience is a plus while not mandatory prior leadership or mentoring experience is highly valued

Mandatory experience (please note that applications that do not meet these criteria cannot be considered)

Minimum 4 years in a related position including experience handling APAC customers

Fully bilingual in English(C2 level required)

Proven experience managing the full sales cycle (renewals upsell cross-sell negotiation)

Ability to manage multiple complex projects simultaneously

Demonstrated expertise in High-Touch portfolio management

Additional Information :

Our perks :

Join an international Scale Up SaaS thats certified as a Great Place to Work and as a Best Workplace for 2023.

Explore your new role with personalized and comprehensive onboarding followed by workshops Friday trainings and year-round training sessions!

Enjoy benefits designed for your well-being at work : healthcare support paid leaves and sick days .

Find your perfect balance with hybrid and flexible work  (#LI-Hybrid) all while reuniting with your team in our beautiful office in Bombay one day each week.

Connect with your colleagues through numerous events : afterworks team buildings town halls.

Choose a committed company : partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions.

Embody our values : kindness ambition humility. At Sociabble we are Bootstrappers.

Our recruitment process :

• Video meeting (45 minutes) via Teams with Lousia Talent Acquisition.
• Manager interview (1h30) with Laura Chief Customer Officer.
• Interview (45 minutes) with Krusha Head & Director of APAC.
• Simulation (1h) with Krusha Laura & Jeoffrey Customer Success Director.
• Informal meeting (15 minutes) with Vaibhavi Digital Project Manager.
• Reference check

Important informationbeforeapplying :

Permanent Position

Based in Mumbai

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Experience : years

Vacancy : 1