API Integration Specialist

API Technical Liaison

We are seeking a skilled professional to provide comprehensive technical support for API integration services.

This role involves providing technical guidance and assistance to customers integrating with our APIs, focusing on the Coinflow platform.

• Key Responsibilities :
• Provide real-time technical assistance via support channel
• Analyze and debug API integration issues
• Offer clear solutions and implementation guidance
• Review customer code and recommend optimizations
• Document troubleshooting procedures
• Customer Interaction :
• Respond promptly to customer inquiries in the support channel
• Explain complex concepts in accessible terms
• Provide step-by-step implementation guidance
• Evaluate complex issues and escalate when necessary
• Documentation & Knowledge Management :
• Maintain current integration guides and FAQs
• Record common issues and solutions
• Contribute to API documentation updates
• Develop instructional content as needed