API Technical Liaison
We are seeking a skilled professional to provide comprehensive technical support for API integration services.
This role involves providing technical guidance and assistance to customers integrating with our APIs, focusing on the Coinflow platform.
- Key Responsibilities :
- Provide real-time technical assistance via support channel
- Analyze and debug API integration issues
- Offer clear solutions and implementation guidance
- Review customer code and recommend optimizations
- Document troubleshooting procedures
- Customer Interaction :
- Respond promptly to customer inquiries in the support channel
- Explain complex concepts in accessible terms
- Provide step-by-step implementation guidance
- Evaluate complex issues and escalate when necessary
- Documentation & Knowledge Management :
- Maintain current integration guides and FAQs
- Record common issues and solutions
- Contribute to API documentation updates
- Develop instructional content as needed