Write and maintain comprehensive technical, yet user-friendly, documentation for owned Harness product(s) including user guides, tutorials, videos, API references, and troubleshooting resourcesIdentify & create content that reduces customer time-to-valueDevelop code examples, configuration samples, and best practices documentationWork closely with product managers and engineers to understand feature requirements, user stories, and technical details and align documentation with product release cyclesOwn technical documentation of a function thereby enabling strong adoption of the function.Quality & Standards Implementation
- Follow and help refine documentation standards, style guides, and content templates
- Participate in content audits, cross-product reviews and provide constructive feedback to peers
- Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time
- Constantly gather feedback from endusers and improve the consumption experience for end-users.
Customer-Focused Content Strategy
- Partner with customer success and support teams to identify common user questions, feedback, and pain points
- Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) & reflects real-world use cases
- Support sales ,marketing and customer success teams with technical content for customer engagements
Required Qualifications
- 5+ years of experience writing technical documentation, preferably in B2B software or developer tools
- Good understanding of software development practices, CI / CD pipelines, and DevOps workflows
- Proficiency and experience with modern documentation tools and platforms
- Familiarity with markup languages (Markdown, HTML) and version control systems (Git)
- Experience with scripting languages and creating code or config-as-code samples
- Excellent writing and communication skills with ability to explain complex technical concepts clearly
- Experience working with engineering and product teams in agile development environments
- Experience owning technical documentation of a function
- Experience building product onboarding material such as code samples, demos, and tools
Desired Attributes
- Technical Curiosity : Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies. Be hands-on. Develop and maintain resources for developers, such as demos and software tools, code samples, documentation, how-to guides, and tutorials.
- User Empathy : Natural ability to put yourself in the customers shoes and anticipate their needs and challenges
- Attention to Detail : Commitment to accuracy and quality in all written and multimedia content. Stellar written and verbal communication skills
- Collaborative Spirit : Comfortable working cross-functionally and across time zones, and building relationships with technical teams. Partner with every Marketing function to develop the best content and great product narratives.
- Adaptability : Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution
- Growth Mindset : Eagerness to develop new skills and take on increasing responsibilities over time
Nice To Have
- Background in software engineering, computer science, or related technical field
- Understanding of Platform Engineering and DevOps practices followed by mid to large organizations
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)
- Experience creating video content or multimedia documentation
- Previous work at a DevOps, developer tools, or infrastructure software company
- Understanding of technical SEO and content optimization practices
- Harness AI Tackles Software Development s Real Bottleneck
- After Vibe Coding Comes Vibe Testing (Almost)
- Startup Within a Startup : Empowering Intrapreneurs for Scalable Innovation - Jyoti Bansal (Harness)
- Jyoti Bansal, Harness the CUBEd Awards
- Eight years after selling AppDynamics to Cisco, Jyoti Bansal is pursuing an unusual merger
- Harness snags Split.io , as it goes all in on feature flags and experiments
- Exclusive : Jyoti Bansal-led Harness has raised $150 million in debt financing
Skills Required
Java, Golang, Python, Docker, Kubernetes, Mongodb