Head of Banking Transformation

A LDT lead is responsible to lead the Transformation & Improvement agenda for the vertical / customers assigned, work closely with COOs and other senior stakeholders, including clients. S / he is accountable to identify, coach and develop talent in LDT (BBs MBBs, Digital Architects, Automation Experts) and charter agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification. A Transformation lead ensures smooth delivery on functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.

Responsibilities

• Align with COO / Sr. GOL / Portfolio Owner to create the Transformation agenda and deliver on it
• Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities
• Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts
• Program manage Digital deployment in prioritized accounts in the vertical
• Identify digital use cases
• Prioritize resource alignment to stabilize mega wins
• De-risk operations through Risk Control and Best Practice framework
• Hold self and organization accountable to deliver on Genpact client commitment.
• Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional, and Global LDT leadership.

Specific traits and success competencies for this role include :

seasoned leader who thrives on the challenge to innovate and raise the bar continuously

Qualifications we seek in you!

Minimum Qualifications