Customer Support Executive

We are looking for a Customer Support Executive (Chat Process) to handle customer queries and provide timely, accurate, and professional support via chat. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to multitask effectively.

Key Responsibilities

• Respond promptly to customer queries through live chat and email
• Provide accurate information, resolve issues, and guide customers through processes
• Maintain records of customer interactions and update internal systems
• Identify customer needs and escalate complex issues to senior teams when required
• Ensure excellent customer satisfaction through clear communication
• Follow standard procedures and maintain service quality
• Collaborate with internal departments to provide quick resolutions

Required Skills

Eligibility Criteria