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Facility Executive - Soft Service

Facility Executive - Soft Service

ConfidentialMumbai, India
8 days ago
Job description

Job Title

Facility Executive - Soft Service

Job Description Summary

Job Description

[Site Operation]

  • [Direct the planning and delivery of all facility related and administrative support services and activities at the site on a day-to-day basis.
  • Makes periodic inspections of the office building(s) and equipment to determine if janitorial, security and other services are adequate and whether repair work is needed; reviews safety and security equipment and procedures for adequacy.
  • Assigns and reviews work of subordinates, gives instructions, maintains discipline and resolves difficult buildings and grounds maintenance and security / safety problems.
  • Innovate, suggest and implement energy management ideas.
  • Oversees the inventory, rental, repair and maintenance of office equipment. Review with Client coordinator regarding various maintenance issue & improvement of building system.
  • Analyze / recommend solution on the complaint analysis.
  • Maintains compliance with departmental security, audit procedures, and Client management policy.
  • Manage the office services needed to support department operations.
  • Prepares correspondence, statistical, financial and other reports. Establish and maintain essential records and files
  • Co-ordination with local authorities on behalf of Client.
  • Supervises the staff involved in performing the functions of the assigned units.
  • Develops and establishes policies and objectives consistent with those of the organization to ensure efficient and safe operation.
  • Responsible for overall upkeep of the site to high standards of operations, maintenance and cleanliness.
  • Data gathering and reporting on all facility operations.
  • Periodically check / amend checklist, operation steps, spares parts consumption analysis.
  • Work in co ordination with Client on day-to-day activities.
  • Co-ordinate with OEM for service obligation as per AMC & in case of Breakdown of system.
  • Ensure all safety guidelines / requirements are adhered to by team members / vendors.
  • Maintain discipline and quality of work by all staff.
  • Organize and coordinate formal monthly meetings with Client and vendors.
  • Conduct monthly reviews individually with the various departmental managers – technical, soft services etc..
  • Preparation of Daily, Weekly and Monthly reports for Client as per the prescribed format.
  • Arrange for monthly bills to be submitted to the Client.
  • Coordinating for payments of the site contractors and sub vendors.
  • Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and industry standards.
  • Develops and implements ISO systems and processes to establish and maintain records for the operating unit.
  • Develop annual operating budgets and provides fiscal direction to the unit planning and accomplish operations targets.

People management

  • Training of onsite Employees
  • Counselling of employees
  • Resolving grievance s of onite team
  • [Technical Management]

  • Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment's within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems.
  • Maintenance of Mall infrastructure.
  • Third party vendor management.
  • Mall Repairs and maintenance.
  • Timely reporting of all updates to OML management.
  • M&E spares inventory and record management. Co-ordination with vendor for spares and PPM work.
  • Co-operation with internal team for smooth soft skill operation. [please insert]
  • Other

  • Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
  • Performs other duties as requested by your direct manager
  • Occasional requirement to work extended hours during peak times or to assist with major functions / events
  • Development of operational standards / playbooks / operating manuals for all aspects of the business
  • General Responsibilities

  • Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
  • Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
  • Work safely and avoid placing yourself or anyone else's health and safety at risk by your acts or omissions
  • Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
  • Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
  • Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
  • Comply with Cushman & Wakefield policy
  • 1.7. Background & Experience

  • [20 Yrs experience in technical field]
  • Worked with MNC / IPC companies in similar role
  • 1.8. Qualifications & Technical Skills

  • Diploma in Industrial Electronics
  • On Hand Experience on MEP Equipment
  • Trouble shooting and RCA capabilities
  • Occupation Specific Capabilities

    Attention to Detail

  • Planning & Organization
  • Time Management
  • Financial Acumen
  • Communicate Effectively
  • Business Writing
  • Manages Risk & Compliance
  • Systems & Data Management
  • Organisational Core Capabilities

  • DRIVEN : We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
  • RESILIENT : We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
  • INCLUSIVE : We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
  • VISIONARY : We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
  • ENTREPRENEURIAL : We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
  • D RIVEN : We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

    Individual Contributors

  • Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.
  • Breaks down goals into actionable tasks and routinely reviews progress to overcome obstacles and ensure timely achievement.
  • Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.
  • People Managers

  • Cultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical &apos1% more&apos.
  • Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.
  • Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.
  • Executives

  • Strategically connects team initiatives to the company's mission and client success, communicating the value of these actions both internally and externally.
  • Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.
  • Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.
  • R ESILIENT : We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

    Individual Contributors on outcome

  • Proactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.
  • Regularly develops and communicates contingency plans (&aposPlan B&apos) to ensure continuous progress towards objectives.
  • Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.
  • Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.
  • People Managers

  • Leads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.
  • Effective communicator, guiding teams through transitions with clear communication.
  • Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.
  • Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.
  • Executives

  • Seizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.
  • Ensures organizational agility by seeking and encouraging alignment across different teams during change.
  • Models resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.
  • I NCLUSIVE : We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions

    Individual Contributors

  • Demonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.
  • Practices active listening, valuing others&apos contributions as opportunities for learning and growth.
  • Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.
  • Aligns personal conduct with Cushman & Wakefield&aposs code of conduct, fostering a culture of respect and integrity.
  • People Managers

  • Fosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.
  • Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.
  • Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.
  • Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.
  • Executives

  • Ensures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.
  • Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.
  • Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.
  • Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.
  • V ISIONARY : We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

    Individual Contributors

  • Consistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.
  • Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.
  • Proactively considers the future implications of actions, contributing to long-term strategic goals.
  • Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.
  • People Managers

  • Articulates and instills a clear and compelling vision of the department&aposs future that motivates continuous improvement.
  • Fosters opportunities for team members to seek clarity, learn, and contribute to the department&aposs vision.
  • Cultivates a departmental philosophy that challenges the status quo, aligning with positive organizational change and innovation.
  • Executives

  • Establishes forward-thinking processes and policies that are in harmony with the evolving vision of the organization.
  • Recognized as an internal expert, contributing thought leadership on key topics that shape the organization&aposs future.
  • Champions initiatives that connect the organization&aposs vision with community advancement and public service.
  • Demonstrates servant leadership by guiding the organization to prioritize the well-being and growth of internal and external communities.
  • E NTREPRENEURIAL : We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

    Individual Contributors

  • Demonstrates initiative by proactively identifying opportunities for improvement and leading projects that contribute to business goals.
  • Exhibits a bias for action by eagerly volunteering for new challenges and swiftly implementing solutions.
  • Takes full ownership of outcomes by setting ambitious targets and rigorously tracking progress against objectives.
  • Supports peers and collaborates across departments, sharing knowledge and skills to empower the team.
  • INCO : "Cushman & Wakefield"

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    Skills Required

    Hvac, Energy Management, Bms, Financial Acumen, Vendor Management

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    Facility Executive • Mumbai, India

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