Technical Support Associate

Position : Deskside Support - L1 Suppor

Working Hours : Business Working Hours (On-Site)

Contract Duration : 01 - Year

Contract Type : B2B - Freelancing

Compensation : $ 25 Per Day

Location : Chennai, Tamil Nadu, India

Scope of Work

• Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs.
• Provide hands & feet support for Servers or Networking activities as required the specified location / facilities
• Support manufacturing-related IT equipmentand applications as per SOP provided.
• Assist the remote party with resolution by performing physicalactivity under direction(e.G. Customer Network Team).
• Assistance with hardware break / fixes and vendor management (coordinating and ensuring service delivery)
• Installation, Move,Add, and Change (IMAC) of Customer IT Assets
• VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.
• Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex : audio / video, networking, and unified communications)
• Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones. Respond to customers’ requests for updates under the instructions and guidance of BH.
• Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
• Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customerwill provide specifictraining and instruction if needed.
• Mobile Phone Support — Triage, asset Management, Configuration and Support as required.
• Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis
• Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.
• The ability to speak English and the local language(basic).

Key responsibilities of the Engineer