Deputy Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE : WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Key Accountabilities :

• 36 Months Experience in Current Role
• He / She should be able to conduct process training
• Experience in managing Shipping & Logistics
• In-depth knowledge of Incident Management
• Should ensure client deliverables are achieved
• Proactively managing & enhancing performance of the team based on the SLA
• Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team
• Experience in Managing client escalations / feedbacks effectively
• Drive team performance, KPI management, Absenteeism, Attrition management
• Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment
• Driving Quality & Efficiency projects, brainwaves within the teams
• Experience in Talent identification from associates and grooming them for next level
• Graduate with Fluent in English and Telugu
• Based and willing to manage Vizag
• Implementing corrective action as and when required ensuring client requirements are honored & met. Capabilities
• Attention to details
• Presentation & communication skills.
• Sense of responsibility
• Methodical thinking.Knowledge / Qualifications
• Graduate
• Logistics Process Knowledge – Preferable

Qualifications

Graduate

Skills Required

Incident Management