Senior Solutions Development Consultant

About TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at : telusdigital.com.

Position overview

As a Senior Solutions Development Consultant, you will play a pivotal role in orchestrating and owning the end-to-end design and documentation of high-impact solutions across Customer Experience Management (CXM), Trust & Safety (TnS), and Digital Experience (DX).

You will act as the central connector between cross-functional teams, ensuring solution integrity and customer alignment throughout every stage of the sales cycle — from new logo acquisition to renewals and change orders.

This position is ideal for a seasoned professional who thrives in complex, fast-paced environments and can transform customer challenges into sound, executable solutions that drive sustainable business outcomes.

Responsibilities :

Serve as the lead solutions architect and trusted advisor, delivering expert recommendations that address intricate customer business needs throughout the sales lifecycle.

Coordinate inputs from diverse internal teams to design comprehensive, customer-aligned solutions and ensure seamless integration across delivery streams.

Author and maintain precise documentation of solution requirements; secure sign-off to establish the definitive blueprint guiding implementation.

Translate approved requirements into formal contractual agreements, particularly Statements of Work (SOW), ensuring accuracy between scope and legal obligations.

Initiate and champion solution delivery efficiency improvements, including automation opportunities and reduction of time-to-market.

Independently manage opportunities of varying complexity, ensuring timely execution and stakeholder satisfaction.

Requirements :

Minimum 7 years of progressive experience in Solutions Development or Consulting, ideally within a BPO environment.

Bachelor's degree in Business Administration, Finance, or related discipline preferred (equivalent work experience accepted).

Advanced expertise in customer experience and trust & safety solutions, with strong commercial acumen.

Proven track record in managing cross-functional collaboration, including engagement with executive and C-Suite stakeholders.

Proficiency in solution coordination, project management principles, and documentation best practices.

Exceptional problem-solving, analytical thinking, and communication skills, with the ability to distill complex requirements into actionable delivery plans.

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace.

To be successful, all candidates must demonstrate behaviors that are reflective of our values :

We embrace change and initiate opportunity

We have a passion for growth

We believe in spirited teamwork

We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.