Delivery Manager – AMS

Job Description

Role : Delivery Manager – AMS

Location : Offshore / India

Who are we looking for?

We are looking for a strong Delivery Manager with 15+ years of relevant experience as technical manager with good experience in production support and implementing tools in AMS.

Technical Skills :

• Having strong relevant 15+ years of relevant experience in managing Insurance projects and 5+ years of experience in Life projects / products.
• Technical manager with good experience in production support of applications with multiple tech stacks and implementing tools in AMS.
• Proficiency in managing Application support team, Cloud operations and database administration, Cloud DevOps, and managed services.
• Good working knowledge in managing IT Operations teams (Batch, DB, ETL and MW teams)
• Leading and mentoring team members to maximize performance and ensure they are motivated and engaged.
• Run and manage systems and services across infrastructure, platforms, batch processing, transmissions and IT Service management.
• Monitor the health and availability of the IT ecosystem to SLA compliance; Own, manage, and continually improve the operating environment through design thinking mindset, being security-oriented, increasing efficiencies through automation & continuous service Improvement.
• Collaborate with application development teams and business to maintain stability and improve services for business processing
• Hiring, training, and supervising staff to ensure they have the skills and knowledge needed to perform their roles effectively.
• Providing feedback and support to team members to help them grow and develop their skills.
• Communicating effectively with team members, other departments, and stakeholders to ensure alignment and coordination.
• Collaborating with other departments to achieve strategic goals and resolve issues.
• Acting as a point of contact for inquiries and concerns.
• Good experience in customers handling, coordination and support for issue analysis and resolving
• Working closely with multidisciplinary teams.
• Monitoring project progress.
• Tackling potential issues.
• Continually optimizing for better efficiency.
• Managing the project from start to finish, including planning, scheduling, risk management, resource allocation, and communication with stakeholders.
• Tracking progress and adjusting as needed to keep projects on track.
• Good Communication and interpersonal skills.
• Understanding of Insurance business processes.

Key Responsibilities

Core Skills and Experience

Preferred Skills Nice to Have

Behavioral Skills :

Experience Required

Qualification :