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Trainee.Service Excellence

Trainee.Service Excellence

ConfidentialKolkata
1 day ago
Job description
  • Undergo structured training to understand the company's service standards, culture, and best practices in customer service.
  • Interact with customers through multiple channels such as phone, email, chat, or in-person to address inquiries, issues, and requests.
  • Assist in resolving customer concerns by providing appropriate solutions and ensuring overall satisfaction.
  • Follow service excellence guidelines to maintain high-quality interactions that meet or exceed organizational standards.
  • Collect and document customer feedback to identify areas for service improvement and support continuous enhancement initiatives.
  • Maintain accurate records of customer interactions, inquiries, and resolutions for reporting and tracking purposes.
  • Continuously develop skills in communication, problem-solving, and customer service techniques through learning and practice.
  • Support the team in achieving customer retention goals and contributing to a positive service culture.

    • Skills Required

    Training, usage, Quality Assurance, Customer Satisfaction, Service Excellence, Customer Service

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