Epic MyChart Support Specialist

We’re Hiring : Epic MyChart Support Specialist | Hyderabad (On-site)

Are you passionate about healthcare technology and helping patients access care seamlessly?

We’re looking for an Epic MyChart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.

Position : Epic MyChart Support Specialist

Location : Hyderabad, India

Experience : Minimum 1 year of relevant experience

Availability : Immediate joiner (within 4–5 days)

Role Overview :

As a MyChart Support Specialist, you will be the first point of contact for patients and clinical staff using the Epic MyChart portal. You’ll provide high-quality technical and functional support, ensuring a smooth, secure, and positive user experience.

✨ Key Responsibilities :

• Provide first-level support for MyChart-related issues (login, access, functionality, etc.)
• Respond to patient and staff inquiries via phone, email, and ticketing systems
• Troubleshoot and resolve technical issues with empathy and accuracy
• Maintain comprehensive records of support interactions and resolutions
• Collaborate with clinical and IT teams to enhance user satisfaction
• Develop and update user documentation and FAQs

Required Qualifications :

Preferred Qualifications :

Core Competencies :

Interested?

We’d love to hear from you! Please send your updated resume to : | | |