We are hiring for OTC _ Dispute Management

We are hiring Senior Analyst _ OTC _ Dispute Management for Chennai HCL.

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Experience Required : 2 -3 Years (only eligible)

Shift : US Shift

Notice Period : Immediate Joiners.

Job Description :

• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.
• Conduct deep-dive analyses on dispute drivers and financial impact.
• Develop and refine SOPs based on evolving business needs.
• Liaise with legal and compliance teams for sensitive cases.
• Drive automation initiatives in dispute tracking and resolution.
• Mentor junior team members and conduct quality reviews.
• Represent the dispute team in cross-functional meetings.
• Stakeholder Management – Handle escalations and communicate with senior stakeholders.
• Advanced Reporting – Build and interpret complex dispute metrics.
• Project Management – Lead initiatives to reduce dispute cycle time.
• Compliance Expertise – Navigate legal and regulatory frameworks.
• Mentorship – Guide junior team members and review their work.
• Tool Proficiency – Use ERP / CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management – Support implementation of new policies or tools.