IVR Developer - Salesforce

Basic Qualifications :

• Must have experience in delivering Lambda functions, especially in context of external service integrations
• Experienced IVR developer with 3+ years of relevant experience in Amazon connect
• Should have experience building both contact and chat flows in AWS connect
• 5 years of IT Experience in customer service technologies including contact center cloud-based products, solution design and implementation.
• Experience building integrations across WFM, CRM (Salesforce, ServiceNow, Zendesk), Unified Communications,
• Working knowledge of popular communications protocols and APIs such as WebRTC and SIP
• 1+ years of customer-facing experience, preferably in the enterprise space
• Experience developing solutions and passion for getting hands dirty with code / scripting preferably in python and good to have knowledge in any of these programming languages Node.js, Java, .NET)
• Having knowledge in other IVR such as Genesys, Avaya etc. and the migration to Amazon connect is an added advantage

Required Skills : Amazon Connect, Contact Flow Design, Lambda Integration, Lex chatbot and Voicebot Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Forma, Contact Lens. Amazon Q, Bedrock.

Preferred Qualifications :

(ref : hirist.tech)