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Assistant Vice President

Assistant Vice President

ConfidentialNoida, India
8 days ago
Job description

Key Responsibilities

  • Design end-to-end solutions leveraging GCP services, particularly focusing on Agent Workspace for contact centers and AI-driven experiences.
  • Define solution architectures that ensure scalability, security, resilience, and cost efficiency .
  • Create high-level and low-level design documents, reference architectures, and best practices.
  • Lead integration of GCP services such as Dialogflow CX , Contact Center AI , BigQuery , Pub / Sub , Vertex AI , GKE , and Cloud Functions .
  • Architect customer journeys, voice & chat flows, and virtual agent integrations.
  • Define API integration strategies for third-party CRMs, ticketing systems, and data pipelines.
  • Work closely with product teams, business stakeholders, and engineers to translate functional requirements into robust technical solutions.
  • Provide guidance and mentoring to development teams on best practices for GCP architecture and agent workspace deployment.
  • Ensure compliance with industry standards and regulatory requirements.
  • Drive initiatives to improve latency, reliability, and availability across customer interaction channels.
  • Perform cost optimization and capacity planning for GCP services.

Required Technical Skills

  • GCP Agent Workspace configuration, customization, and integration
  • Contact Center AI & Dialogflow CX
  • Vertex AI for conversational intelligence
  • GCP Networking, IAM, Security, and Service Accounts
  • BigQuery, Pub / Sub, Dataflow, and Looker for analytics
  • GKE (Kubernetes) / Cloud Run for containerized deployments
  • Building secure APIs and integrating third-party applications
  • Expertise in CI / CD pipelines (Cloud Build, Jenkins, GitHub Actions)
  • Hands-on with microservices, REST, and gRPC-based solutions
  • Proficiency in Python, Java, or Node.js for backend automation
  • Hands-on experience with Terraform / Deployment Manager for infrastructure as code
  • Scripting experience for DevOps and GCP SDK-based automation
  • Understanding of PCI, GDPR, HIPAA , and data protection guidelines
  • Strong knowledge of GCP security best practices

    • Required Soft Skills

  • Excellent management and communication
  • Ability to lead cross-functional technical teams
  • Strong analytical, problem-solving, and decision-making skills
  • Experience working in Agile / Scrum environments

    • Preferred Certifications

  • Google Cloud Certified - Professional Cloud Architect (mandatory)
  • Contact Center AI & Dialogflow CX certification (added advantage)

    • Qualification

  • Bachelor's / Master's degree in Computer Science, Information Technology, or equivalent.
  • With at least 5+ years in GCP solution architecture .

    • Skills Required

    Nodejs, Solution Architect, Gcp, Microservices, Python, Cloud Applications, Rest

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