Dispatch Operations Specialist

Role Overview

The Dispatch Manager is responsible for ensuring smooth planning, execution, and monitoring of all project dispatches. This role requires proactive coordination between production, warehouse, logistics, and project management teams to ensure every dispatch is executed with accuracy, speed, and quality. The ideal candidate thrives in a fast-paced environment and is driven by achieving on-time deliveries with minimal turnaround time (TAT).

Key Responsibilities

• Plan, schedule, and monitor all project dispatches on a daily and weekly basis.
• Coordinate closely with project managers, warehouse, procurement, and transport teams to ensure readiness of materials before dispatch.
• Maintain and track dispatch timelines to ensure minimal TAT from production to site delivery.
• Ensure all dispatch-related documentation (invoices, delivery challans, packing lists) is complete, accurate, and compliant.
• Monitor real-time status of dispatches and provide timely updates to internal teams.
• Identify and resolve bottlenecks or delays proactively by collaborating across departments.
• Maintain dispatch records and prepare reports on dispatch performance, delays, and improvements.
• Optimize dispatch routes and loads for cost and time efficiency.
• Ensure adherence to company policies on safety, quality, and customer satisfaction.
• Drive continuous improvement initiatives to enhance dispatch efficiency and accuracy.

Key Performance Indicators (KPIs)

Qualifications & Experience